Shipping policy

All orders under $75 are eligible for a flat rate of $7 for shipping.  However, you may choose any of the shipping options provided at checkout.  Free Shipping on orders of $75 or more! All paid orders are processed within 24-48 business hours Monday through Friday (except for Holidays).  Please allow 2-7 business days for delivery.  We do not and cannot guarantee the delivery times/transit windows of the mail carriers once the package is in their possession. Shipping times may vary depending on item availability. Some orders may arrive in multiple shipments from one or more of our locations.  Orders paid by e-check will not ship until the check clears.

 

Any orders returned due to an incomplete address provided by the customer will only be refunded for the cost of the items purchased.  A 5% restocking fee will apply.  Shipping under these circumstances will not be refunded.

• Orders that are being shipped back to us at our Return Location typically happen because USPS is unable to deliver to the shipping address you provided at the time of the order.  If the reason is due to an insufficient address, missing suite or apartment number, shipping location is gated with no access, mail forwarding, recent change of address or any reason that would prevent your order from being delivered, USPS will not contact you.  Instead, they will simply forward the package back to us at our Return Location.  

• Once we receive the package back unopened and in its original packaging, we will process a refund to you for the cost of the item minus the shipping and a 5% Restocking Fee.

• We do not auto-reship items that were returned due to customer's error on the shipping address.  Shipping labels pull the shipping address information directly from the original order.  Therefore, it is important to double and/or triple check the address you enter at the time of the order.  

• You are welcome to re-order your item(s) at any time.